dusk.com

3.6
3.6 Based on 420 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Lexie Lee
the website looks very good, seemed to have reasonably priced items however the delivery was a whole

the website looks very good, seemed to have reasonably priced items however the delivery was a whole other story. The parcels were not delivered within the time slot meaning we were not able to leave the flat when we had other priorities to attend to. We rang dusk, no answer as it was after 5 so we had no support from them. I have now been on hold to the delivery company ‘DX delivery’ for more than 10 minutes but I am not hopeful anyone will answer as it’s past 5pm. The delivery tracking service was last updated at 8am. On top of that, our bed frame was damaged so we requested a full refund or a replacement. They offered a £40 refund which I thought was offensive considering the trouble we have gone through already. So all in all very poor and stressful experience. I would not recommend, nor would I order from them again.

2
Date of experience: Apr 17, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

Business Social Links

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More