I also got charged the membership fee of $40 on top of the $40 I spent on the razor I ordered at May 7 it’s now June 10 and I still have not received anything. Customer service was quick to get back to me every time I messaged them they also refused to refund the VIP charge but assured me the VIP membership was canceled here are the last 2 emails I receivedDear Courtney,I wanted to confirm that your VIP membership has been fully canceled. Rest assured, you will not see any further charges related to this membership on your account.Additionally, he tracking information indicates that your order has been processed by the shipping company. Please keep in mind that after placing your order, we will process it within 2-3 business days. During this period, we confirm and arrange your order to make sure everything is just right before proceeding.Depending on item availability, some products might need an additional 7–10 business days for manufacturing and development. This timeframe helps us ensure that we deliver exquisite pieces that uphold our high standards.Once your order is shipped, it generally takes 7–10 business days for delivery. You will receive a tracking number as soon as your package leaves our facility, allowing you to track its progress to your home.Hello Courtney,Thank you for your patience, and I apologize for any inconvenience you’ve experienced. We always strive to deliver orders within the expected time frame, but unfortunately, unforeseen circumstances have affected some of our delivery and shipping times.While I don’t have an exact delivery date at the moment, I’ve contacted our fulfillment team to check the status of your order. I’ll follow up with you as soon as I have more information.Thank you for your understanding, and I appreciate your continued patience. If you have any questions or need further assistance, feel free to reach out. We're always here to help!Warm Regards,Christine Gludice
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