I placed three orders this year. My first experience was disappointing; one item was missing and the one I received was damaged. The second order had the wrong item, and the replacement was also damaged. The third order was fine—pillows, which are hard to mess up. I recommend avoiding this retailer, as even their sale prices were higher than other options. For example, I found a product for $300 less elsewhere with free shipping.
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Design Within Reach is the source for fully licensed classics that are in stock and ready to ship at new lower shipping rates.