The most family unfriendly airline I have ever experienced. From check in to landing at my destination.I booked an Etihad flight via Booking com from Kuala Lumpur to London via Abu Dhabi for me and my family, which includes 3 young children aged 3 and under.My flight were booked with 4 x baggage allowance as our youngest was an infant. However upon check in at Kuala Lumpur Airport, the Etihad check in staff were refusing to check in my 4 x luggage each weighing the 25kg each. The reason for this is that in their system, it was showing them that I had no baggage allowance even though I showed them booking confirmation that it did.This was a very traumatising situation, especially as it caused a great uncomfortable experience particularly for my young children. We arrived nearly 4 hours early to check, but check in took nearly 2 hours because our suitcases were being rejected an the staff were extremely rude, unhelpful and very patronising. At the end, in order to avoid missing our flight, we were blackmailed that unless we paid a fee of over £1,775.00 we would not able to travel with our baggage.I would like to further add that inside the plane, the crew were very family unfriendly. They were making up rules as they went along as to what my children can and cannot bring onto the plane. They could see we had our hand fulls with our children but yet this probably attracted them to what I believe to be targeted and picked on.I must say this was the most family unfriendly airline I had ever experienced and travelled upon. I do not recommend Etihad Airlines at all. They've gone downhill. Iam exploring all options available to seek a refund on this extortionate fee I was wrongfully charged.
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