I have never had such a terrible experience with an airline as I did with Etihad Airways. It will be the first and the last time.On 6 October 2025, my flight EY417 from Kuala Lumpur to Abu Dhabi was delayed, which caused me to miss my connecting flight EY177 to Copenhagen. When we landed, I went directly to the transfer center, where hundreds of passengers were left waiting for hours with no clear information.Etihad staff collected our passports, claiming they were applying for visas so we could be sent to hotels outside the airport, but then told us there were “immigration issues.” Meanwhile, passengers were stressed, confused, and completely abandoned without a real solution. Some people gave up and took their passports back because nothing concrete was happening.I personally waited almost 3 hours before only receiving food and beverage vouchers. I was exhausted and unable to sleep on a bench, so I had no choice but to book a room at the airport hotel myself for 177 USD. Etihad refused to take responsibility despite an airport hotel being available inside the terminal.This shows a complete lack of care, responsibility, and sense of situation from Etihad Airways. For a company representing the UAE, this was a big shame. Instead of helping stranded passengers, Etihad abandoned us in chaos.I am now seeking a full refund of my hotel costs and compensation for the stress and exhaustion this ordeal caused me. Until Etihad takes responsibility, I will strongly advise others to avoid flying with this airline.
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