In March 2025 I flew from Barcelona via AbuDhabi and Kuala Lumpur to Da Nang. I was denied boarding in error as I was told at the gate in Kuala Lumpur that I needed a visa to enter Vietnam. As the holder of a UK passport I do not need a visa. I have had many emails back and forth to Etihad with the usual standard replies. Yesterday I emailed them and included this text "pursuant to the Vietnam Government's Resolution No.128/NQ-CP dated on August 14, 2023. Visa exemption will be applied to nationals of The United Kingdom of Great Britain and Northern Ireland with a maximum temporary residence period of 45 days from the date of entry". Their reply to me is: "After reviewing your case, I must inform you that it does not qualify for compensation or reimbursement. I understand this may not be the response you were hoping for, and I truly empathize with the difficulties you faced during your travel. We have fully reviewed your case and fairly addressed all your concerns. As our position remains unchanged, respectfully, we now consider this case closed." Case closed and no compensation for the 800 dollars extra I had to pay. I tried calling them this morning and was advised to open the case again (and waste another three months!)
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