I am extremely disappointed with the way my workers' compensation case has been handled. The treatment of injured workers, particularly by women in the team, has been unprofessional and disheartening. I was left without payment for 8 weeks and late pays. The system is overly complicated, making it incredibly difficult to keep track of everything. The only way any issues were addressed was by repeatedly contacting the Independent Review Office (IRO).The case managers have been nothing short of frustrating, constantly changing with no one taking accountability. One case manager even admitted she hadn’t reviewed my file and had more “important” cases, leaving me questioning how she could assess the urgency of my situation without having looked into it. It feels like decisions are based on gossip and weak power plays, rather than on the actual facts of the case.The most frustrating part of all was when they disputed my surgery the day before, and I couldn’t get a hold of my case manager, Paris, for three weeks. Despite this, I was told that she was an exemplary case manager—perhaps only in wasting my time and medical professionals. The lack of accountability and care shown by DXC is shameful.
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