What went wrong: intake process, paying for membership, accessing my results, even after multiple calls to customer service where they said I would be able to access my results in 30 minutes, because they had fixed the problem. 30 minute hold times to reach customer service and then being given the wrong, or partial information, only to have to call back and wait again for 30 minutes, only to be told it was the first agent’s fault and then that it was interac verification’s fault, supposedly sent wrong pin, which only happens on occasion, whatever, and so on. Supervisor who called me back said it was the intake person’s fault who didn’t check my address, or give me a card with login information, or give me a pin to access the online system, or tell me about the membership fee….. Manager from Yonge and Eglinton location was supposed to call me back, but never did. Ridiculously poor customer service. Charging for a membership to access data and then not allowing you to see your data until multiple calls have been made to customer service to iron out the process is unacceptable, 3 hours of back and forth is way too long in my opinion. Service should be seemless, or at least solved quickly. I wasted a whole morning trying to get my results.Pros after wasting 3 hours on the phone, my $9.99 plus tax was refunded. Woohoo, that pays for my time and aggravation and loss of work.Wait time was Less than the estimation.Blood taker was fantastic, no pain from needle and staff was very friendly.Overall, I would say, better than Life Labs, but the bar is so low, they both fail in my opinion.
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Provides community medical laboratory services, new testing developments, clinical trials services, employee health services and institutional services throughout the United States and Canada.
