I ordered a Dyson Supersonic Nural hair dryer (order 1507359996) on 20 March 2026 with next-day delivery. It is now 11 April — 22 days later — and I still have not received it. The tracking (MJ059888609GB) has shown zero movement since the day it was dispatched.
I have contacted Dyson customer service four times via live chat:
27 March – Agent Tarun P told me to wait until Monday 30 March and escalated my case (reference 53134725). Monday came and went. Nothing arrived.
8 April – Agent Aditi confirmed in writing that: (1) my order would arrive by 10 April at the latest; (2) if not, Dyson would reship the same item at no extra cost; (3) a £10 compensation would be refunded to my original payment method. She confirmed "Yes, that's correct" to all three points. I have the full transcript saved.
11 April – Agent Rohit told me to wait another 24–48 hours. This is the fourth time I have been given this response. Every previous 24–48 hour window has passed with no action and no update.
Under the Consumer Rights Act 2015, Dyson — not the courier — is legally responsible for ensuring I receive my goods. Three written commitments have been broken. I am now filing a formal complaint via Resolver and will be escalating to Trading Standards if this is not resolved imminently.
The product itself may be excellent, but Dyson's customer service has been consistently dishonest and has failed to honour its own written commitments. Buyer beware.
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