I received a refurbished unit despite paying for a new one. The seals were broken upon arrival, and it had stickers from its original sale in a different region, along with noticeable scratches. When I tried to use it, it leaked water everywhere, and the dirty water tank was completely empty. I contacted the support team for a refund and return, but they refused to help because it didn’t include the free accessory that was supposed to come with it, and then they disconnected the call. This has been a frustrating experience, and cleaning up after the leak was a nightmare, leaving my items soaked. Very unimpressed.
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