My husband ordered a special gift for me with next day delivery for Christmas, but it didn't arrive. After 48 hours, we reached out to the support team, only to find out the order hadn't been processed. We were told that if he placed the order again, it would be guaranteed for next day delivery, so he did, but the same issue occurred. After placing the order a third time, we were assured it would arrive on December 23/24, but nothing showed up. A representative informed us it was still in the warehouse and wouldn't be processed until after Christmas. I was not allowed to speak to a manager, and when I expressed my frustration, I was told to cancel the order, which we did. We were then informed that any refund would take 5-7 days. Now we are left without a gift for Christmas and are waiting for the complaints department to get back to us, which could take up to 7-9 days. I would never recommend using this service again due to the lack of communication and the poor customer support we experienced.
Claim your business profile now and gain access to all features and respond to customer reviews.
