Extremely disappointing customer support experience. I was billed twice by their website for a heater, and ended up receiving two units. It was a significant hassle to return the extra one, and I still have not received a refund after three weeks. This has been my first and last interaction with this overpriced brand that seems more focused on profits than on customer satisfaction. I strongly advise against using their services - they show little regard for customer care. Additionally, the heater itself is not impressive either!
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