What has happened to the customer service? No one answers the phone, and the chat feature on the website is unhelpful. I repeatedly explained my issue, which stemmed from them not including my full address on the package. It sat at my local depot for two days before being returned. They refused to let me reorder until they received the original item back, even though I had never received it. I ended up purchasing again, which left me out of pocket, and while I eventually received a refund, the representatives I spoke with seemed clueless, merely echoing my concerns without offering any resolution. I'm frustrated with the lack of UK-based customer support from companies these days; I will consider other options next time.
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