I bought a vacuum cleaner from an outlet on an online platform. Just days later, the price dropped by £32.50. When I reached out, they refused to issue a partial refund and insisted on a full return. The return process is intentionally frustrating—they only provide a QR code for a courier service, requiring customers to take the vacuum to a pickup location. There’s no option for collection. I decided to buy a replacement from them, but it arrived in poor condition: ∙ The power head didn’t rotate properly ∙ The fuzzy head attachment was incompatible with the model I received After several days of follow-up, they finally apologized and promised to arrange a direct courier exchange. However, nothing ever came. I contacted them again, but there was still no courier, support, or resolution. Now, I’m left with two faulty vacuum cleaners that I didn’t want. They made an exchange offer but failed to act on it despite my numerous attempts to get in touch. It seems that customer service is handled by an outsourced team rather than directly by the company. I strongly advise against this seller. The mix of price manipulation, unwillingness to offer reasonable solutions, lack of quality control, and almost non-existent after-sales support has made this a thoroughly frustrating experience.
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