We’ve been loyal Dyson customers for years and owned four of their vacuums. The V15 was by far the best we’ve had. The V16, however, is a huge step backwards.
Despite the premium price, it fails at basic cleaning. It doesn’t pick up debris properly and requires repeated passes over the same area. Performance is noticeably worse than the V15.
On top of that, the machine constantly thinks it’s blocked when it isn’t. Everything clean, no obstruction, yet it repeatedly cuts out. It turns a simple task into an annoying, stop-start experience.
This feels like a product designed by marketing rather than engineers. More sensors and features, but less real-world performance.
At £900, this is not acceptable. Dyson appear to be trading on reputation rather than delivering quality.
We won’t be buying Dyson again.
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