I am genuinely shocked at how poor the customer service from Dyson UK has been.
I ordered a Dyson Airstrait (Amber Silk) and paid for next day delivery because it was a time-sensitive birthday gift. The entire reason I selected and paid extra for next day delivery was to ensure it arrived the following day. It didn’t.
It has now been over a week and I still do not have my order.
I have called Dyson three times and used live chat once. Every single time I’ve been given different information. One person told me the parcel is lost. Another told me to collect it from the Coventry delivery office - which is nearly three hours away from where I live. Another told me to wait 5 business days for an update, despite the fact I’ve already been waiting over a week.
I was told a complaint would be raised with Parcelforce. No update.
I was told a line manager would call me back. No call.
I was repeatedly told to “wait.”
There has been no accountability, no urgency, and no clear communication. On top of that, I’ve experienced rude and dismissive behaviour over the phone, which made the situation even worse.
This is an expensive, premium product from a brand that prides itself on quality and innovation. The customer service I’ve received has been anything but premium. It has been disorganised, inconsistent, and completely unacceptable.
If this is the standard of support after they’ve taken your money, it’s deeply concerning.
Extremely disappointed.
Claim your business profile now and gain access to all features and respond to customer reviews.
