Dealing with this council had been the most infuriating and frustrating experience in my entire life. It's been 1.5h since I am trying to PAY my council tax. These people just don't want the money and I am seriously thinking to honour that wish. I spoke to 3 different people and not even one tried to help me. Edit: after 3 hours I finally managed to speak to Bridget who was very patient and explained everything. Thank you to the only one employee that actually works!
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