They are without doubt the most unpleasant company who mange leaseholds that I have ever dealt with and I have dealt with a lot. You get automated emails saying they will get back to you - they don’t. They try every trick in the book to be able to slap on late payment charges and recourse to solicitor at the drop of a hat. I am selling up so I never have to deal with them again.I suggest you all do a subject access request for all the information and communication you have had with them. They are legally obliged to give it and then hit back.
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