It is truly disappointing to see the lack of efficiency and professionalism from the e& app team. I initiated an instant transaction on 15-Dec-2024, but to this day, the promised instant processing time has not been met. After enduring a lengthy wait and navigating through numerous procedures, I finally managed to connect with a customer service agent, only to be met with empty promises of a resolution within 24 hours. It has now been 48 hours, and the issue remains unresolved, with no clear explanation provided for the delay.In this day and age of advanced technology and artificial intelligence, it is unacceptable to witness such incompetence in customer service. The outdated approach of prolonged waiting times and delayed issue resolution is simply not acceptable in 2024.It is important to remember that people who transfer money do so for urgent matters such as medical emergencies, essential payments, or legal obligations. The lackadaisical response and disregard for the urgency of these transactions is both unprofessional and irresponsible. If the e& app team is unable to meet the needs of its customers in a timely and efficient manner, then one must question the purpose of providing such a service. Holding onto customers' funds without providing the promised service is not only unethical but also reflects poorly on the integrity of the company.In conclusion, it is imperative that the e& app team reevaluates its approach to customer service and prioritizes the needs of its users. Failure to do so will only result in further disappointment and frustration for those who rely on the app for their financial transactions.
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