Paid by their card, the money got deduct but my bill didnt paid. Contact their customer service but received nothing but false promises. I have reached out multiple time regarding my money got deducted from my account but it failed to send to the destination.I talked to two agent on March 5th , they said the problem will be solve and my money will be return within 7-10 days.I talked to one male agent on March 11th 9:30am he promise that i will receive it latest on march 12thI talked to another agent at 4pm March 11th she said that i need to wait 5 weeks TO FILL ANOTHER COMPLAIN. Which is very conflict with what i heard from 3 other agents. So i request to talk to the supervisor. He promise he will talk with the back-end team and will call back to me LATEST 2PM March 12th.March 12th NO ONE CALL ME. So i called the CS number at 5PM, I meet a male agent he told me that the supervisor is not at the office - which make me wonder he promised to your customer and didnt do anything about it, so basically This SUPERVISOR lied to customer? And then he decided to hang up on me.Later on i call again and meet a female agent. She promised me that she already help me raise a request and the management team will call me latest 10am March 13th.No one contacted me until now, 14th of March. I called and talk to one agent on the phone but she saying that i need to wait 5 weeks for back-end team to update, when i asked update for what exactly she said wait so she can check the information properly (I already on the phone with her for 20 minutes at this point and she keep saying that dont worry some one will call you the problem will be solve but she hadnt even read my case's information yet?)
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