In my experience, Callum always gets 10/10. He works tirelessly to assist every single customer. Unfortunately, he didn't serve me last time, the other lady did (the one who's usually standing behind the counter doing nothing).
Anyhow, before you make a purchase, know that they don't unpack or take away the packing materials, and there is sooo much of it. I knew exactly what I wanted and went in to store to purchase rather than order online. What could go wrong. My last purchase was a lot of packages, and I was about to pay, when she told me to wait so another customer (who came in after me) could be served first. That was my first cue to not proceed, however, I waited and waited. Then, when it was my turn, again, I paid and wasn't asked if I wanted the option of having furniture unpacked, assembled and rubbish taken away.
After the furniture was delivered, one guy was great, the other felt the need to drop the furniture packages the last about 20cm from the truck to the road, because... I don't know, laziness? I was left with all the boxes. Whilst unpacking, I realised just how much packaging is inside each box and geez, I it filled my recycle bin so quickly I could see I wouldn't have anywhere to store it for months and months to get rid of it myself. I jumped online to ask if they could pick up the rubbish and was surprised to be told no, because it's not on my invoice. Which is true, however, I didn't know I had to request it and wasn't asked for the above options at point of sale. I was told if I had purchased online, I would have been given the option and at the cost. So, I asked if we could now arrange it and again was told no, because I didn't order online and was told to call the store to ask if they can pick it up.
I called the store and they say they don't have the option to pick it up, but I could use their bin out the back, which was full. While it's nice to have that option, it was an extremely messy situation to be in. I presumed (yes, that's my fault) they would unpack and take away the packaging as I thought this was a higher ranked product, thus would come with great service.
It took me all day to unpack (not everyone is 100% able bodied) and almost 100km to get rid of the rubbish. I'm sure you can imagine how much this took the joy out of products I saved for, for over a year. I was going to add to my collection in another 6 months, but you guessed it, that will never happen again.
Early Settler, please be honest with your customers, the very people who are responsible for you having a job. Tell them before they pay for their product/s that the items aren't unpacked and packaging isn't removed/taken away. Why does your online customer service portal offer this, but the store doesn't? It doesn't make sense.
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Early Settler specialises in unique home furnishings, home improvement pieces and beautiful homewares that are perfect for any home.
