I want to recognize Bianca, the loan specialist, who was absolutely amazing. She was very knowledgeable, patient, and extremely helpful throughout the process. Bianca went above and beyond to keep me informed and made sure every step was handled quickly and accurately. Her communication and support made a big difference.
Overall, the level of service I received was excellent. I truly appreciate the professionalism, transparency, and dedication from both Earnest and Bianca. I would definitely recommend them to anyone looking for a reliable and supportive team.
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Earnest is an online lender that looks beyond a simple credit score to offer the lowest possible interest rates on student loan refinancing and personal loans. Earnest determines if someone is financially responsible by looking at thousands of data points including saving patterns, 401k investments, career growth potential, and employment history. Earnest offers a quick and easy application process online to learn about a potential client’s education and employment history and see if they are a good fit. The client dashboard makes it easy to pay off loans. Clients can tailor their loan term, minimum monthly payment, set up bi-weekly payments, make extra payments, and skip a payment and make it up later.
The Earnest Client Happiness team strives every day to take the borrowing experience from robotic, to one that recognizes people as individuals. The team hears client’s stories all day and uses those to shape the future of the company. They work one on one with clients to address their questions or concerns until the issue is resolved. Earnest isn't content with providing reactive support, they push themselves to be proactive to make the borrowing process easier for their clients. If you want to help Earnest be proactive, leave a review! If you are having issues please reach out to customer service to get help.See more
