If I could give zero stars I would. Allow me to explain my frustration.Have you ever went to a birthday party with NO music? Well thanks to Earth limo, I was at a party for 2 hours with NO MUSIC. This was one of the worst experiences of my life. I surprised my mom with a 2 hour limo ride for her birthday. I assumed it would be fun. Unfortunately, the whole two hours were miserable. I continued to apologize to my mom for their neglect to check their vehicle before picking up their customers. It was so boring that I finished reading a book on the Kindle app on my phone. I called the after hours representative because I did not want to continue with the ride. I was informed that if I didn’t continue, I would not get a full refund for their incompetence. Crazy, right? So we continued the ride. At this moment it was no longer a party instead it became a tour:( I know the driver Dan was trying his best to make this the best experience due to the circumstances. However, that is NOT what I paid for.I was informed to call the manager in the morning to inquire about some type of compensation for a 2 hour disaster. I was informed that their was an electric issue with the limo and they would talk to the owner to see if they could compensate 10 to 20% which would be 20 or 40 dollars. What a joke! I still am yet to receive an email or call with the outcome per our conversation over 11 hours ago. Allow my frustration to be enough and find a company that will ensure everything is working properly so you wouldn’t have to experience what I’ve experience.Oh by the way, Dan, the driver was amazing! He apologized over and over again, informed us to call the manager in the morning, and tried to make the best out of the ride. It is a privilege to have customers during a pandemic and to not ensure the best experience during this time of financial crisis is mind blowing. You all can keep the 20 to 40 dollar compensation as it is evidence you need it more.BE WARE OF THIS COMPANY!!
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When you choose Earth Limos & Buses, you are provided with top notch service in Las Vegas. We have a vast fleet to select from. Our Customer Service agents are here to assist you with any of your needs while you are in Las Vegas. Our rates are affordable and our chauffeurs are courteous and professional. We deliver car service with customer satisfaction in mind.See more
