Let me begin with my positive experiences. Booking both the limo and the party bus was a very smooth process and the team answering the phones were polite and prompt with emailing the contracts. Our limo driver was incredibly kind and professional and did an excellent job.
However, I had multiple negative experiences with this company. My flight was significantly delayed and, prior to taking off, I kept in close touch with Earth Limos to update them about the delays. I updated them with the exact time I would be landing 3.5 hours before we landed. I was receiving emails back to demonstrate that my emails were being received. However, as the flight touched down, I received a call from one of the employees informing me that- despite the fact that they had the correct time and the correct airline- I would be charged for an additional hour of service because I had incorrectly given them the wrong flight number. It didn't matter that they had the right landing time and airline or that I was spending an additional thousand dollars with this company later in the week; they would not change their stance. I spent at least an hour of my vacation arguing via email to no avail. When I expressed my profound frustration, I was told I would have a free bottle of champagne waiting in the party bus (it turned out to be a bottle of Asti Spumanti).
Our party bus showed up 15 minutes early and our driver was a very nice man. But, everything else was a disaster. I knew when it took us over an hour to get to our first stop (a mere 0.5 miles from our pickup location) that it was going to be a long night. The driver was unable to manage a road closure and identify an alternative route or problem solve on any level. He just kept circling the same parking lot over and over again. Finally, I just asked him to let me out of the bus and I would walk to our first stop in the pouring rain. Later in the night, he dropped us a 10 minute walk from our second stop (again in the rain) because he "could not stop the bus in front of the bar." At that point, I could see our guests beginning to get very frustrated from getting soaked and I thought that was unacceptable. When I requested he pick us up in front of the same bar, he suddenly found it very manageable to park in front and pick us up without difficulty.
Earth limos is extremely well reviewed and well respected per multiple travel sites and from the concierge at our hotel. I know everyone can have an "off" night- but two negative experiences at such a hefty price really left me with a poor taste in my mouth. I was very disappointed by my experience with them.
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When you choose Earth Limos & Buses, you are provided with top notch service in Las Vegas. We have a vast fleet to select from. Our Customer Service agents are here to assist you with any of your needs while you are in Las Vegas. Our rates are affordable and our chauffeurs are courteous and professional. We deliver car service with customer satisfaction in mind.See more
