Confirmation promised shipping within four days. Two weeks later, the automated customer service email response makes some rather extraordinary claims to 15 hour shifts to catch up with backlog. This is all poor service but one takes one chances. I suppose we should be impressed with a family run business being so overwhelmed. However…It was the intentionally offensive individual customer service email response that was also received only minutes after the automated email (and cannot be repeated here) that rather took me back. Not certain what this company is doing, but their business model of poor and rude customer service is certainly curious.
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