They were very professional and cordial on the phone, and they provided us with a "Binding agreement" after assessing all items we wanted to move. The day of the move (one day before we had to move out, and four days before starting a new out of state job) the movers showed up. Right away, they showed a huge surprise about the household being moved and started calling and talking with their manager in a foreign language. They then noted that this is more than they calculated initially and therefore went up by >30% of their original quote (no legal). I attempted to call the manager who initially provided the quote, who mysteriously was not available. We had no choice other to sign the new agreement, as the option would have been to either legally insist on the original price, and hand them over our livelihoods, or not move that day and find a new company last minute. Both seemed no option. We also needed to store our items in their storage for several months before moving into a new place, and therefore felt hostage to and unable to file a complaint. In a worse way, we felt taken advantage of the general rip off one experiences here and there. We had no option other than letting them get away with it. When you move into a new state, buy a new home, sell your old one, and deal with new jobs, the last thing you have the bandwidth is to hire a lawyer and fight these fights. And they know it.
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East Coast West Coast Express is a well-known professional moving company that has been offering cross country moving services to customers for years.
