East London Energy, a subsidiary of the Bring Energy group, whose one of the main shareholder is Swiss Life Asset Managers (did not know insurers were interested in "utility" companies), is supposed to provide hot water, individual heating, and collective heating for a specific part of London, E20 for instance.Unfortunately for the residents of this area, East London Energy has a complete monopoly and uses it to engage in a true organized racket. Residents are literally trapped and forced to pay astronomical sums compared to their actual consumption.When you contact the "customer service" of this honorable institution, you learn that more than half of the monthly amount actually includes fixed charges, imposed by the developer to supposedly cover operation and maintenance costs.I was delighted to learn that thanks to the £528/year in fixed charges I pay yearly (separate from my personal, real, or imaginary consumption), I don't have to pay anything in case of a failure of the heating systems or my hot water tank. Hallelujah! East London Energy and its sidekicks know how to be merciful with the victims they have already fleeced enough.What's incredible is the amount of the bills, even when the individual heating is not used. We were away for an entire month in July 2025, and yet we still had to pay these fixed charges, as well as a "phantom" consumption. Maybe the mice took some hot showers or hot baths? Not once since we have lived in East Village have we used our heating, but we are paying for it anyway—why hold back!We also noticed that the hallways in our building are a real sauna, regardless of the outdoor temperature. The cash cows must be milked all year long, even in a heatwave!This company and its accomplices are imposing abusive and unjustified charges to maximize their profit, taking advantage of a monopoly situation. Is this legal? Maybe not, and the company's shareholding structure should be reviewed to understand how these gentlemen are allowed to pick the pockets of E20 residents with complete impunity.A last word for Trustpilot. Thank you for giving us the opportunity to expose East London Energy's awful practices.With 74% of reviews giving 1 star, how come the overall score is 3.9 stars for East London Energy? I am curious about the way you calculate the ratings.
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