If there were no stars that's what I would have selected. A catalogue of failures from a company that has now contacted me twice, firstly to say they believed there was an issue with my HRU and would attend on a specific date which was a no-show. Then to make an appointment for today, again another no show. Then I called, had a 20-minute wait, only to be put through to someones voice mail. Not forgetting the debacle around payments this year, some months taking to due to an error on their system. How are you getting away with running such an awful service which sadly we are locked into with no opportunity to seek an alternative supplier other than moving. Please get a grip.
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