As pensioners traveling with our small service dog, we had an acceptable journey to our destination, although we had to ask some passengers to leave our pre-booked seats. Thankfully, we had packed a lunch. On our return, we were informed at the station that we were in someone else’s seats (which was incorrect), and this happened not once, not twice, but THREE TIMES. The ticket agent was very helpful, confirming our seats and finding accommodations for the other passengers. Kudos to her, but the confusion was frustrating.
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