A little disappointed with this company, I ordered a watch, it took 5 days for them to tell me "they couldn't find it in the warehouse" They did give me the option of changing the watch but the selection they sent wasn't great and nothing like the watch ordered. I opted for a full refund, as the fault was on there side, in the past other companies refund straight away, I'm still waiting for mine. The communication hasn't been too bad, but to wait for a refund when I haven't received anything or sent anything back is poor. I bank with Barclays, when you get a refund it will show up straight away, even if it's still pending, it has been a couple of days and nothing has shown up, which tells me they still haven't processed the refund. This is believable as it took the company 5 days to realise they didn't even have the watch in stock. Disappointed and a bit vexed as I have sourced the watch elsewhere and need the refund to purchase it. It is a suprise gift for an event coming up soon, this is all delaying me. Not ideal.....
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