Thank you for your reply. However, I want to clarify that my complaint has nothing to do with external transport operators, bus delays, or vehicle problems. My issue is solely about the platform’s own system and customer support, so it is inappropriate to shift the blame to external partners in this case. I bought a voucher, but it did not appear on the payment page during booking, making it impossible to redeem. This issue entirely stems from your platform. The situation worsened due to the extreme difficulty in reaching your support team. The provided messaging number was only for texts, and I couldn't speak to a real customer service agent. After spending hours trying to get help, I never managed to talk to anyone directly. The agent who handled my messages could not resolve the issue and promised it would be looked into, but three days have passed with no follow-up or communication from the service. My email requesting escalation to management was also ignored. This reflects a lack of accountability and a concerning level of negligence in customer handling. Once again, this is not related to third-party operators — it's a failure in your system, communication, and customer service process. Lastly, I would like a clear explanation of what to do with the voucher that your system refuses to recognize. A non-redeemable voucher is essentially useless, and it is reasonable for you to provide a proper solution or compensation. I hope you will fully take ownership of the issues directly caused by your platform and enhance your support process so that customers do not face similar frustrations in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
The largest land and sea transport booking website in Southeast Asia.