This platform is the worst for booking a bus ticket to my destination. Once payment is made, you cannot correct any mistakes. For instance, I accidentally booked a ticket for 6 AM instead of 9:25 AM. I tried to amend it on the app, but it wouldn't allow me. I spent three days communicating with the agents but was pushed to the bus vendors. I was told to check with the platform. Just a simple request to change my ticket timing was met with refusal. The request was made immediately, not 24 hours later, and they couldn’t even accommodate a simple change. The agents are unapproachable and respond with standard template replies. This has been the worst experience I’ve ever had booking an overseas trip. If they want to charge an admin fee, they should inform me. I would be willing to pay, but they offer no solutions. This is the most frustrating app and support. I will not use this app again.
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The largest land and sea transport booking website in Southeast Asia.