The system is terrible and inconsistent. One reason I continued using this service was that it included a check-in QR code at my departure terminal. This time, I found that the QR code was no longer included, and I had to pay extra fees just to check in? Additionally, the bus operator had too few passengers, so they canceled my bus and rescheduled it, which was very inconvenient for me. I complained to the platform, and they did not bother to offer any compensation.
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The largest land and sea transport booking website in Southeast Asia.