– Misleading, inaccessible and aggressive sales tacticsBooked through EasyCar, thinking I’d collect from Manchester City Centre (Portland Street). Only after paying did I find out the actual pick-up was at Manchester Airport, over a mile away, in a business centre with an underground car park. The listing was deliberately misleading — no clear mention of shuttle bus or airport pickup, just a tiny icon hidden on the page.When I arrived, Green Motion staff (specifically someone called Riz) tried to aggressively upsell me additional insurance — despite me clearly saying I already had my own cover. He ignored me, added £37.50 of cover anyway, then rushed the signing process. Very pushy tactics — calling me by my first name repeatedly to create a false sense of friendliness. Classic hard sell.To make matters worse:No accessibility: just small steps with no handrails, completely unsuitable for disabled or elderly customersI’m dyslexic, and the misleading booking flow added extra stress. No support or empathy.EasyCar passed all responsibility to the supplier.Green Motion showed no accountability, just attitude.There are pending charges of £50 and £45 on my bank — unexplained and unjustified.🛑 Avoid EasyCar AND Green Motion completely.Terrible customer service, accessibility failings, and a setup clearly designed to catch people out and make extra money.
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