I would strongly advise against booking through Easycars. As others have stated unknown bad actors hide under the platform - especially renting from Auto One (also known as Surprice). Our experience was unacceptable from start to finish and completely lacking in professionalism.We were charged €70 because our easyjet flight was delayed by just over an hour, even though the company had our flight details in advance. When we picked up the vehicle, it was in a poor state — unclean both inside and out, with rubbish left in the door compartments, and at least 15 visible areas of pre-existing damage, including dents, scuffs, and chipped paint, and more we found which had only 15mins to report myself before taking the car (which they would have charged if not sent photos for these)Following our car return, Auto One tried to apply a €325 charge for a supposed “light surface scratch.” This was completely contested as:* Was not visible in any of our return photos* Only faintly appears in one of Auto One’s photos, taken from a close-up underside angle after we had checked in the car* From the look of their photo, could easily be removed with a standard wash and polish* Falls under normal wear and tear in their contract, particularly considering the poor condition the car was in when providedAs the mark was not visible in our photos at all, we cannot be sure it was even caused during our rental, or if it was pre-existing and simply not recorded properly by their team.To make matters worse, this €325 charge was then applied today without authorisation when home, and Auto One has failed to respond to multiple emails disputing the issue, despite photographic evidence submitted immediatelyWe are now pursuing the matter through our credit card provider and legal options, and I would warn anyone considering this company to look elsewhere. This was an extremely poor experience, and in our view, their behaviour borders on predatory.
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