I would have prefered to give NO stars but only good thing was when I went to book a 6 week car hire in USA being now aged 80 & my husband 81 both with clean driving licences Alamo own site had an "AGE cut off " so when I tried EASYCAR & ALAMO was the car rental I was happy as we have hired a car nearly every year since 1992 from most of the USA car rental companies in USA ---this time we picking up a SUV at Boise Idaho airport & dropping off at Charlotte airport --only trouble was ----on oct 13th (2024) as we parked up at our hotel the 2024 SUV which had done just under 9000 miles when we picked it up----had all but ran out off oil !!!! being a sunday & our hotel way out in the countryside no garages were open (luckily for Alamo my husband aged 81 year HAD --noticed a tiny yes really tiny sign come up on the dash ) --on lifting the HOOD as the americans call the bonnet the dip stick showed NOTHING but this will make you all smile because the HOOD would not lock down so when one tried to park it in a better spot in the car park THE CAR jerked & STOPPED .YES the car was towed away the next day & we hitched a ride to Oklahoma city airport on the flatbed truck with our knight in shining armour called JAMES --well on returning home because I had used a third party the Alamo manager Andrew at Charlotte rental returns who was SO kind to us but could not give us a refund informed us we had to contact Easycar so this is where EASYCAR shows it is totally a JOKE -I wrote a MORE detailed account to EASYCAR & requested that they refund us at least a weeks rental due to what we had had to endure --talk about being stressed up it was an awful experience -now these are the names of the folk who were DEALING with my case at EASY CAR SUPPORT & even gave me a case number --(165584910) Khaled was the first platitudes of course all rather condescending --mohamed mohamed yes that one fooled me -then another mohamend -abdeirhman--toga(at least five different folk ) the last email from them had me flying to the moon & back --stating I HAD TO CONTACT ALAMO (they knew darn well I am EASYCAR client & they need to give us a at least a weeks car rental for being given a car low on oil --& for EASYCAR to then get the refund back from Alamo as ALAMO servicing of an all but brand new car could have had a BLOWN ENGINE RETURNED TO THEM if my husband had not suddenly seen the tiny sign come up on the dashboard a very POOR DESIGN of 2024 Cadillac SUV .So my advice is to everyone is GREED comes first NOT customer service just think firstly that every one is out to scam you so one is prepared --I just wish I had read the TERRIBLE reviews before choosing to part with over £3500 to Easycar but being of an age one trusts folk to take care of a customer NOW IS LONG GONE --here endth my sorry tale
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