I had a booking through Easycar for Munich airport, but my flight arrived more than 7 hours late. It was flight BA952 London - Munich dated February 20th 2022. Once in Munich airport I found the Enterprise-Alamo branch office, where I had my booking CLOSED. It was 23:00hs approx. I tried to call them but there was only an answering machine. So it was Impossible to pick up the car I booked. And it was impossible to contact with Easycar too as they don't have any have a number or other means to comunicate.I called next morning at the Enterprise-Alamo branch office and they told me that as the booking was through Easycar, Easycar had my money and they can't do much more. So in summary, I paid Easycar for a service I have never, never received. I made a claim to Easycar and they told me that they are just a broker and send me a copy/paste of its policy.After a 3 complaints more, finally, Easycar agreed to gave me the money back. Booking Reference Number: DE793196870.
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