Won't use this company anymore!I booked a car via Easycar for 24 days period which costs £817.23. When I went to the supplier at Liverpool airport I was rejected to pick up because I had no original UK driving license with me at that moment. My driving license was lost and I applied for a new one via DVLA and I was told I could still driving while waiting for the replacement. I had a photo copy of my original driving license with me and I explained my situation and I live in Liverpool and I'll drive locally but the supplier won't accept it. In fact, the waiting time for the new replacement is about 4-6 weeks! What Easycar and the supplier have done means I can't rent any car to drive for 4-6 weeks? That doesn't make any sense! I immediately went to Enterprise Rental Company which provide much better and reasonable service. They accepted my photo copy of the driving license and said if there's any issue with it, they could contact DVLA for confirmation.Anyway, I accept this ridiculous decision and want my money back. BUT Easycar rejected it. They don't do a refund, not a penny! I am not paying a service they don't even provide!Please refund my money, It's £817.23!I opened a case on Easycar website. They closed it because they said it's my fault. What? They were just taking money, nobody came out to help the customer to solve the problem, then no refund because it's customer's fault?? It's illegal to take away all my money, It's £817.23! and I did not even see a CAR!The supplier rejected my documents and I was refused to pick up. Easycar didn’t even do any customer service and just take my money? It’s unacceptable!
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