EasyCar accepted my booking that they could not honour, and are refusing a refund. I booked a car from Stansted Airport, to be picked up at 18:00. The booking assigned to Hertz. I stated on the booking our flight number, a flight due in at 17:15. In the event our flight was late, so we did not get to the Hertz desk until 19:20, to find that it had closed at 18:00. Thus it was not possible to collect the car as booked - and easyCar knew so.
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