Absolutely AWFUL! Wanted to hire a car for 1 week visiting my parents after a bereavement in Alicante. Booked a car through EasyCar and FireFly for a very reasonable cost. Or so I thought! I prepaid it and when I arrived at Alicante to collect car was told that I needed to pay a refuel cost of an extra 130 Euro over twice what I paid for the original hire. They said it was a full/empty contract and I can use all the fuel but need to pay 130 euro extra for their admin costs and refuel cost! I said I was happy to return the car with a full tank but they said I would still be charged the extra 130 Euro! I said fine will cancel it and go to one of the other hire car desks! They said thats ok but they will not refund me for original hire costs! Ended up taking the car and even the assistant agreed its a con and a way of upsellling and out and out deliberate misleading! Will be taking this up with the Ombusman and will never use Easycar or Firefly again! Beware read all small print you have be warned!!!!
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