easycar.co.uk

1.6
1.6 Based on 32 reviews

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Jonathan Humphries
Scam, booked a car through these thieves and was informed after i had paid with a debit card that I

Scam, booked a car through these thieves and was informed after i had paid with a debit card that I would need a credit card to cover any excess. I didn't have access to a credit card with my name on it so contacted them to do a named driver change. This incurred an increased cost for the rental and was all arranged by the easycar agent, who informed us everything had been arranged and my original payment would be used as deposit on the new reservation. I then got an email 24hrs later saying the reservation was unconfirmed as payment wasn't received, this was despite the money for the entire rental already having been removed from my account. I contacted customer services and was treated incredibly rudely by them. I was then contacted again to say the change of name would not go ahead and I would lose my money if I attempted to cancel as I was within 48hr window, I kept the original reservation only to be informed when I got to sixt that the reservation had only come on their system and the car requested had not been reserved. Had to rent another car at a considerably higher rate than when I had originally booked. Contacted easycar again and was refused my original payment. Avoid at all cost

1
Date of experience: Apr 11, 2026

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