It was not a straightforward process. The handler didn’t sign any emails with a job title. I doubt he was legally trained to give the advice on the potential outcome that he did.Financial mistakes were in the document which I had to ask to be amended. The tone if the emails was ‘cold’. In fact the ‘advice’ I received was incorrect. I was told I was not allowed to put information into D81 form without paying a further £295 for him to do draft supporting letter to attach. Despite there being a section for supporting info. I declined this, the order went through fine at court. It’s upselling at a stressful time and totally unfair. I was charged £95 for changes. But Saved myself the additional £295.
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