Horrible company. UPDATE: website and app just updated at 10pm at night and said package was delivered and it never was. They still have not responded back. This company stole my money.Save your time and money and just use factor. All the reviews about customer service are completely true. It’s basically non existent. My order was supposed to be delivered today, I never received ANY sort of shipping confirmation. I sent emails today yesterday and the couple days leading up to the delivery date (today) and not one single email was answered. I called them this later afternoon and spoke to someone and they wanted my name (they couldn’t look it up by order number which doesn’t make sense but whatever, I thought) after giving my name she responded with “oh it’s being delivered today” as if I didn’t already know what the order said. Then I asked for confirmation. She said she had to ask for a tracking number. So I waited. Then she said “I just submitted a request for tracking and I will call you back” then that was it. Now that it’s late evening and I still do it have my package and also never received a call back, they are now closed. What does it mean they have to submit a request to get a tracking number, like this isn’t 2025 and easy to get tracking. This has been an absolute terrible experience. I donot know how this company became rated so high with 70% of reviews being negative and 20% of the remaining 30 being obviously paid reviewers. STAY AWAY.
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