If I could give this company no stars, I would. Was told the engineer would be with us from 8.30am - 10am on Friday 17th Nov. Both my partner and I took the day off work to clear out the areas and make ready for our boiler to be fitted. 10.30am no sign of engineer and no courtesy call. I called the office and was told there had been a mix up their end and that it was booked for Monday 20th Nov. No heating all weekend - but because the person I spoke to (Alex?) apologised profusely I let it go. We were told we would get 2 free services as good will. I was told by Alex that the same time would apply, 8.30am - 10am but usually around '9am'. At 9.40 - no engineer and no courtesy call or text. I call the number again - and the same person 'Alex' said he will check the engineer is on his way. I gave him my partner's number who was at home, again, waiting. My partner got the call to say - wait for it - not one, not two but THREE vans broken into and all the tools have been stolen. Did we get a call? No. So, to cut a long story short - we still have no boiler, no heat in our home, my partner has taken 2 days off work (he is self employed) for nothing. The only good thing is that we never paid any money for this absolute joke of a company. They are obviously raking in so much money that they do not need our £2400 - so therefore we shall go elsewhere. Customer service is key - imagine what kind of service we would get if we had already paid?? My advice to you? Avoid this company like the plague - getting them to turn up is hard enough. If there was a zero star option, I would give it as we have not had a service or a boiler - and we have lost 3 days work between the pair of us, waiting around for these time-wasters. Not a reputable business - put your money elsewhere, where you will be valued as a customer and get the service you paid for!
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The Eazy Heat team offers the most competitive rates on the market, from general plumbing to planning and the installation of full central heating systems you can rest assured your in safe hands.
