Beware of Lemon Vault LLC / EchoWave. I was charged $180.00 for an annual renewal today with zero advance notice. As a New York resident, this is a direct violation of NY GBL § 527-a, which requires a 15–45 day warning before an annual charge.Their "support" is non-existent. I have received nothing but automated form letters and instructions that lead to broken links. Most suspiciously, their "unsubscribe" button is non-functional and their billing portal prevents users from removing payment methods—a blatant "dark pattern" designed to trap customers in unwanted renewals.I have already reported this to Chase Bank and am in the process of filing a formal complaint with the New York Attorney General’s Bureau of Consumer Frauds. If you are being looped by their "support" bot, don't waste your time—dispute the charge with your bank immediately.
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