I am so incredibly fed up with this company and their non-existent customer service. I have tried time and time again to get in contact with someone about canceling my subscription because the link to cancel on their site does not and has never worked and no one will respond to me. I have sent email after email after email and never heard back. If you want to pay for a subscription indefinitely, this is your kind of website! If I am billed again for another month despite my numerous attempts to cancel, I will escalate this in all ways possible even if that means disputing the charges with my bank and canceling the card they are charging me on because this is absolutely ridiculous.
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