I was "paired" to Eco Installations Scotland , on the back of a tele-sales call regarding the possibillity for grants for the installation of environmentally sound glazing and doors. Must admit the approach and manner of the salesman who visited our home was first class, no heavy push, and very chatty. He did the measurements for our conservatory and prompted a valuation quite quickly on his 2nd visit, a price was agreed, a deposit paid immediately and a finance option for balance was dually set up, this was on the 9th April 2025. Three weeks later having heard no word i reached out to the salesman for an update on fabrication and install progress, i was promised an update, it never came, another 2 weeks later i did the same and was gauranteed an update ... didnt happen. 1 week after that (now 5 weeks), i contacted a lady at the firm, she actually apologised and would seek an explanation for the "radio silence" ... it never came. On week 6 (13th May) i wrote to the Boss, who assured me of an update on progress by the Friday (3 days later) ... it never came. On 29th May i was contacted by a member of staff to tell me that the design/fabrication was proving tricky and they were asking for another £2500 to see the design and fabrication through. I opted to cancel at this point and have quickly recieved my deposit back, no quibble. The point of the review is not aimed at dimantling Eco Installations Scotlands credibility, but more so, to inform of the proper way to manage a customers expectation(s), from the 9th April to the 29th May not one single peice of information, correspondence, txt, or voice mail was sent to me and this i find really hard to understand why even as a matter of courtesy this wouldnt happen. I will say, anyone whom i did engage with from the company were well mannered, and well intentioned, but the comms and ultimate lack of delivery on an "agreed" project ( in my case) was not the best experience.
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Eco Installations Scotland are a family-run business with over 15 years of experience installing high-quality doors and windows.
Our commitment to excellence and personalised service has made us a trusted name.
We take pride in offering energy-efficient, durable, and stylish products which are tailored to meet the unique needs of our customers.
With a focus on customer satisfaction and a legacy of craftsmanship, we ensure every installation is carried out with care, attention to detail, and a passion for helping you create the perfect home.See more
