Misleading Delivery Information
If you're considering a purchase during the Boxing Day sale period: LOOK ELSEWHERE. I ordered a Charcoal Sierra Storage Queen Size Bedframe on 16 November 2025 from the company's website. At the time, it was stated that delivery would occur between 28 November and 6 December as it was a "pre-order" item. I had no concerns about this since I was traveling and would return to Melbourne on 26 November. Upon my return on 27 November, I received no updates from the company, prompting me to make an inquiry on 5 December. They informed me that my order was delayed until 28 December due to "unforeseen circumstances". While it was frustrating, I didn’t think much of it; until I checked the order status on 8 December, which showed a new restock date of 22 March 2026. Meanwhile, the company was still promoting the same bedframe on their website with a delivery promise of 14 December. I reached out through live chat, and to my surprise, the representative insisted on the 14 December delivery window, stating it was "subject to change due to stock levels". I confronted the representative with my order details and the new restock date of March 2026. In response, the company claimed that the restock date "could be earlier" and that their website might not accurately reflect stock levels. I reported this to the relevant consumer authorities with supporting screenshots because I am frustrated with the company's dishonesty in selling out-of-stock items and setting false delivery expectations. Although I doubt any action will be taken, the entire experience left a bad taste in my mouth. The company processed a refund for my order, but I couldn't just let this experience go.
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Helping you to live well slept.
At Ecosa, we believe good sleep is the foundation of a great life. So, since 2015, we’ve been creating thoughtful products to transform yours. Enabling you to do more, dream more and be more – while treading lightly on the planet.
With head offices in Melbourne, Hong Kong and Japan, Ecosa is now available online in five countries.
Through our charity partnerships, we're focused on giving back and doing good. We source the wood for our bed bases from sustainable plantations, donate all returns to charity, and sponsor homeless initiatives to ensure everyone has the same chance at a great night's sleep.See more
