I ordered an item on 9/11/25 with a promised delivery date of 10/12/25. I received an email on 8/12/25 stating the order was dispatched, but nothing arrived on the expected date. It has been extremely difficult to reach the support team. They mentioned up to 10 business days for delivery after 8/12/25, which raises questions about the point of providing a delivery date. On 12/12/25, I finally got an email from the delivery service, indicating delivery would take another 5 business days, pushing it to 19/12/25. However, there has been no further communication. As of today, 19/12/25, I am still unable to contact either the company or the delivery service for confirmation. The customer service has been completely unsatisfactory, and I'm still without my product.
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Helping you to live well slept.
At Ecosa, we believe good sleep is the foundation of a great life. So, since 2015, we’ve been creating thoughtful products to transform yours. Enabling you to do more, dream more and be more – while treading lightly on the planet.
With head offices in Melbourne, Hong Kong and Japan, Ecosa is now available online in five countries.
Through our charity partnerships, we're focused on giving back and doing good. We source the wood for our bed bases from sustainable plantations, donate all returns to charity, and sponsor homeless initiatives to ensure everyone has the same chance at a great night's sleep.See more
