We ordered a mattress, a bed frame, and two bedside tables from the company and arranged for them to be shipped from one city to another. Unfortunately, the delivery took significantly longer than we anticipated, and a crucial part of the bed frame was lost in transit, rendering the bed unusable. We reached out to the customer service team via chat for assistance and were informed they would look into the missing component. Since that interaction, we have not received any follow-up, updates, or solutions. Despite our patience, the missing part has yet to arrive, and communication has been very lacking. This situation has been quite frustrating, especially given the prices of the items and the expectation of dependable service. Currently, we are left with an incomplete bed and no clear path to resolution. I would advise others to be cautious before placing an order, especially for deliveries to remote areas.
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Helping you to live well slept.
At Ecosa, we believe good sleep is the foundation of a great life. So, since 2015, we’ve been creating thoughtful products to transform yours. Enabling you to do more, dream more and be more – while treading lightly on the planet.
With head offices in Melbourne, Hong Kong and Japan, Ecosa is now available online in five countries.
Through our charity partnerships, we're focused on giving back and doing good. We source the wood for our bed bases from sustainable plantations, donate all returns to charity, and sponsor homeless initiatives to ensure everyone has the same chance at a great night's sleep.See more
